Returns & Exchanges

We want you to love your order, and we’ve made returns and exchanges simple.

Return & Exchange Window:

Returns and exchanges are accepted within 30 days of delivery.

Condition Requirements:

Items must be unworn, unwashed, and in original packaging with all tags intact.

Final sale and limited edition items are not eligible for return or exchange.

How to Start a Return or Exchange:

Email hezaflex@gmail.com with your order number.

Wait for approval and instructions from our team.

Follow the instructions carefully to ensure your return or exchange is processed quickly.

Important Notes:

Customers are responsible for reshipping fees if a package is returned due to refusal or incorrect delivery information.

Refunds or exchanges are processed once the returned items are received and inspected.